The last week and a half have been very crazy for me to say the least. Everything — in my mind — that could go wrong with our move from Nevada to Oregon seemed to go wrong.
It started the day before we were supposed to pick up our Uhaul and auto transporter. Uhaul called to tell me that not only could I not pick them up at the location right by my house but that the auto transporter and the truck had to be picked up at two separate locations in opposite directions of one another. Both locations no where near my house.
Yep, you could say it all went downhill from there. After we picked up the Uhual we decided to go home and at least partially load the truck before picking up the auto transporter at the other location. This way we wanted to get at least some of the loading done before it got unbearably hot out. We loaded the truck about three fourths of the way and then headed over to the second location to get the auto transporter. About halfway there the truck’s check engine light comes on. Of course we were picking up the auto transporter from an authorized retailer rather than an actual Uhaul run location so they could not do anything and told us to take the truck over to one of the actual Uhaul facilities to check it out.
The actual Uhaul facility was no more helpful than the authorized retailer and sent us home telling us to call the road side assistance number…which I did and had to hold for a little over two and a half hours before an actual person came on the line to help me.
They sent out a mobile mechanic who surprisingly only took another hour to arrive. Not that he was much help. The mechanic informed us that the transmission was going out and there was an oil leak. He said that no one would be able to get the part the truck needed until Monday (this was Saturday evening and we were supposed to be leaving at the crack on dawn on Sunday because my brother who was going to be driving the truck was supposed to be at work on Monday). Even had we wanted to unload the truck which was well over half full and had taken a full day of work in the Vegas heat to pack up there were no other trucks in the whole Las Vegas Valley we could have switched to.
Since my brother is a CDL driver the mechanic said that if he paid close attention to the truck it was very unlikely to break down. Feeling that we were out of options if we wanted to leave the next morning my brother agreed to drive the truck as is and the mechanic called Uhaul and got authorization for him to do so. Instructing my brother to stop frequently and add transmission fluid and check the oil (which he gave us a few bottles of each) the mechanic left.
So because of all this we got way behind in finishing the loading of the truck. By early Sunday morning we were rushing around like mad to get the truck loaded all the way. What kind of fun filled day would it be that morning had we not also ran out of room in our 26 foot truck for all of our stuff? This forced us to make the decision that we would have to leave some of our stuff behind. Out of room and out of time we were not able to clean the house as we had planned, which needed to be done if we wanted to get our full deposit back.
I then had the bright idea of asking our oh so helpful neighbor (sarcasm should be noted and you will see why) if he and his wife would be willing to clean the house for us if we paid him $75 so we would still get our deposit. He was having a garage sale that morning so I also gave him our vacuum, a wii fit board, a bbq grill, a $300 leather jacket, and told him he could keep anything else we left behind in the house that he thought he could use or sell at his garage sale. He agreed to clean but said he would also need an extra $20 to take any stuff he did not want to the dump. What’s $5? So I gave him and his wife an even $100 and they looked us in the eyes told us how much they would miss us, how he had thought of my son as a grandson, and promised the house would be cleaned spotless so we would get our full deposit.
Two days later I found out what assholes these neighbors of mine really were. They did not clean at all, they scavenged what they wanted to keep and left the house a worse wreck than when we walked out. The owner is pissed at us and we are losing a large chunk of our deposit now because they had to call professional cleaners to come in so the house would be ready for the new tenants to move in.
The 18 hour drive from Nevada to Oregon took us 25 because of all the extra stops a half broken Uhaul truck has to make and the problems caused the engine to work harder thus burning through gas much more quickly than it should have adding that additional expense.
Unloading of the Uhaul once at our new home was chaotic at best. Everyone I had asked to come over and help us unload and set up furniture just basically threw boxes in whatever room paying no attention to what they were labeled. No beds were put together or heavy furniture put where it should be. Beyond frustrating.
That night when I went in to Uhaul and told them everything they did agree to refund a small amount of the rental price I had paid and said I did not have to fill the tank back to the same level as I had gotten it at. It wasn’t anywhere near enough of a refund for all the headache. But hey at this point I wanted to take whatever I could get and be done with it.
Nope…just when you think things are done and resolved and you can move on Uhaul has to go and mess up one last time.
As I mentioned the truck was fully loaded and we had to leave stuff in Las Vegas. We could not fit the dolly I had rented in the truck so right before we left Las Vegas I had gone and returned it (which was another hassle in itself that I forgot about in my earlier ranting and just typing this is making me to exhausted to go into now). I had returned it though and gotten a receipt from the location that I returned it to showing that it was indeed returned. When I brought the truck back in Portland I forgot to bring the receipt with me. The lady who was working when I brought the truck back told me that I could bring it in the next afternoon when she was working and she would wait until then to check in the truck so I would not be charged for the dolly. I stood there and watched her type these notes into the system asking the morning shift not to check in the truck that she would do it when she got to work.
Only to wake up the next morning and look at my bank account and find that the morning crew did not read the notes at all, checked in my truck, and charged my bank card $255 for the “missing” dolly. I was not a happy camper. Especially when what took them 2 careless seconds to take out of my bank account took 5 days to go back in and caused my account to overdraft.
I am sure that there are people who have had even more horrific moving experiences than ours was. I do know though that this last week has been stressful and unpleasant to say the least…and a large part of our stress and problems were caused by Uhaul.
On top of all this stuff that happened I missed my dad’s marriage vow renewal ceremony, that he and his wife had changed the date of to make sure I could be there, because when I woke up and my bank account was all screwed up I went back into stress mode and totally forgot about his ceremony.
Other sad devastatingly sad news was received the day after we got to Portland, however it is not something that deserves or should share a post with Uhaul hell.